In this blog post, we'll delve into the various settings available for your AGENT AI Chat Bot. Understanding these settings will allow you to fine-tune your bot's behaviour and optimize its performance.

1. General

• Label: This is an internal label for your bot, visible only to you. Use it to organize your bots effectively.

• Bot Name: This is the name your bot will use when interacting with leads. You can choose a human-like name or a name that reflects your brand.

• Bot Usage: This allows you to limit the number of messages the bot can send within a 30-day period.

• Response Delay: Introduce a delay between the bot's responses to make them appear more human-like.

• Frequency of AI Typos: Introduce occasional typos to make the bot's responses seem more natural.

• Frequency Breakup Larger Messages: Break up long responses into shorter, more digestible messages.

• Prohibited Words/Swap Words: Define words that the bot should avoid or replace with alternatives.

2. General Settings

• Leave Conversation as Unread: Determines whether conversations should remain unread in your CRM after the bot responds.

• Multi-Objective Handling: Allows the bot to address multiple objectives simultaneously, improving efficiency.

• Conversational Rescheduling: Enables the bot to conversationally reschedule or cancel appointments.

• Always Aware AI: Allows the bot to maintain context even after human intervention.

• Bot Off on Manual Reply: Automatically disables the bot when a human starts interacting with the lead.

3. Models

• Choose the AI models you want to use for your bot (e.g., OpenAI, Anthropic, AGENT AI Chat Bot credits).

• Prioritize models: Determine the order in which the bot should use different models.

4. Integrate

• Connect your GoHighLevel sub-accounts: Integrate the bot with your desired GoHighLevel accounts.

• Web Hook Endpoint: (Optional) If you're using webhooks, specify the endpoint here.

• OpenAI Key: Enter your OpenAI API key if you're using your own OpenAI account.

• Anthropic API Key: Enter your Anthropic API key if you're using the Anthropic model.

5. Detect

• Stop Scenarios: Define scenarios that should trigger the bot to stop responding and/or add specific tags to the contact. These include:

  • Contact Becoming Aggressive: Detects and responds to aggressive or abusive language.

  • Contact Saying Goodbye: Detects farewell messages and stops responding.

  • Contact a Spammer/Fishing: Detects spam or phishing attempts.

  • Contact Likely Another Bot: Detects interactions with other bots.

  • Contact Reached End of Objectives: Stops responding after all objectives have been achieved.

  • Custom Scenario: Define your own custom scenarios to trigger specific actions.

6. Bot Voice

• Define the desired tone of voice for your bot (e.g., casual, friendly, professional).

7. Prompting

• Provide clear and concise instructions to the bot regarding its role, the context of the conversation, and the desired tone of voice.

8. Important Business Information

• Provide key information about your business, such as your address, services offered, and any relevant disclaimers.

9. How to Respond

• Guide the bot on how to interact with leads, including specific instructions and limitations.

By carefully adjusting these settings, you can fine-tune your AGENT AI Chat Bot to deliver exceptional customer experiences and achieve your business goals.

Disclaimer: This blog post is for informational purposes only. The specific settings and features may vary depending on the current version of the AGENT AI Chat Bot platform.

I hope this blog post provides a helpful overview of the AGENT AI Chat Bot settings. If you have any further questions, please feel free to reach out to their support team.

For a free trial of AGENT AI Chat Bot click HERE!