Use Message History to turn your bot off when the lead uses selected phrases.

As long as your bot is on it will always have the last word. At minimum this can make our bot interactions seem less human like and at worst cause leads to get annoyed. This article will show you how to detect words or phrases you may be seeing which clearly indicate the conversation is ending and we want our bot to stop.

AGENT AI Chat Bot Dashboard

The first step is to check our AGENT dashboard for examples where we would have liked our bot to turn off. Here I can take note of the responses AI used when the conversation was clearly finished. We can also check lead responses we don't want the bot responding to.

GoHighLevel Trigger

Create a new workflow and in the Settings, make sure you allow the workflow to allow re-entry. Navigate to your GoHighLevel and create a new workflow. Our trigger for this workflow will be:

Contact Changed > Add filters > Message History > Has changed

This field Message History contains the conversation transcript. We are going to keep an eye on this field to see if we can find any words or phrases that we feel should trigger the bot to stop responding.

Filtering Messages if Goodbye

Under this trigger we can add an if action. Here, we labelled our branches Goodbyes. We want to filter depending on whether Message History contains any contents that seem like a goodbye.

Turn Bot Off Temporarily

If we have located a Goodbye from our IF action above, we will add the tag ai off that you gain access to after you connect. With this tag, the AI will not reply to the contact again.

After adding ai off, we are going to add a 5 minute wait before removing the ai off tag from the contact. I'm doing this because I may want the bot to be able to interact with the lead in the future and I think 5 minutes is enough time to ensure whatever the lead is saying must be something I want the bot responding to. You can adjust the wait time or handle the leads in any way you like from here.

Clear Message History

After you turn the bot off, you'll want to clear the message history field if you plan on turning your bot back on again. Since the Goodbye is already present in the text field, this workflow will always trigger and always cause your bot to stop unless you clear the contents.

If you want to keep the contents, try saving them to a different holder field that you can create.

Summary

It's important to think carefully about the words and phrases you choose for your bot not to respond to. Remember we are using Message History here so it will check anywhere in the conversation for those words and phrases whether they were said by the bot or the lead 🤖