Reduce Costs By Pre-Filtering

By now you know that AGENT AI Chat Bot is incredible. The way it carries leads through your objectives and notifies you upon completion isn’t something anyone else in the industry has done 💪 However, you may be running into the scenario where the bot is responding to people who say things like “Not Interested” or “Wrong Number”. If you encounter this often, it can save you AGENT AI CHAT BOT messaging costs if you filter these out before they ever get to the bot!

To demonstrate filtering, we will use the THE I NEED GROUP CRM automation builder to demonstrate how this can be accomplished. Using the same logic shown in THE I NEED GROUP CRM here, you can do the same thing in any of your other systems that use AGENT AI Chat Bot as well.

Looking at All Incoming Messages

If you’re using THE I NEED GROUP CRM, you have a workflow called AGENT AI Chat Bot > Set Last Communication Type. This is triggered any time you get a new message from a contact, and ultimately ends up triggering the Process Message workflow that sends this message to the bot. This is where we will look at each message from the contact and decide whether or not we want to allow the bot to respond.

Here you see when the message comes in, we check to see if any words or phrases exist that should STOP the automation from progressing to the workflow that sends the message to AGENT AI Chat Bot.

Setting Up The Word/ Phrase Check

Here are some examples of words and phrases you could check for (this is within the action labelled “Filter Responses” above)

In this example you see that if the response from the contact contains not interested or wrong number we will branch off, ultimately not continuing to the Process Message flow that turns the bot on.

Extra Credit

Since we are already identifying these messages, you might as well add a tag to that customer accordingly! Helpful to have contacts tagged so you don’t re-market to them in the future.