Address incorrect availability being provided or erroneous booking confirmations – calendar booking issues.

If your bot is providing incorrect availability information or confirming a booking in error, this guide offers troubleshooting tips to address the issue. From checking integration settings to verifying calendar sync, you'll find solutions to ensure your bot's availability aligns with your schedule.

Is Your Bot Actually on the Booking Objective?

⭐️ most common issue ⭐️

Sometimes your bot may seem like it is in the process of booking but really it's on a different objective. Find a message in the dashboard where your bot appears to be responding incorrectly for booking and check which goal it's attempting at that stage. At this stage we can see that it's currently on our booking objective. Remember that bots are blind to your availability unless they are on a booking objective.

THE FIX: If your bot is talking about booking an appointment when it's not actually on the booking objective, you've likely told your bot about booking, appointments, availability, etc. in your MAIN tab. This is discouraged because it makes it more likely that your bot will falsely talk about booking appointments at the wrong time. Remove all mention of these things from your Main Tab.

Are You Using the ?

If you're using the custom calendar ID option, ensure you're referencing the permanent Calendar ID.

Calendars ➡️ Calendar Settings

This is the Calendar ID you will paste into this section if you are using "Other" as your calendar integration.

THE FIX: Use the permanent ID for your calendar, or select the calendar you want to use directly from the dropdown. If you're using a variable here, ensure the variable value is not blank.

Is the Availability Pulling in Correctly?

Locate the message where the bot has responded while attempting to book an appointment. Scroll to the bottom of that message, and you’ll find the exact prompt the bot is referencing for booking, including timezone and availability.

Timezone: If the contact has a timezone set in their contact details, that timezone will be used. If not, the location's timezone will be used. In cases where the timezone cannot be retrieved from the location, Eastern Time will be applied.

Availability: The bot scans the conversation and pulls in availability for dates that it considers relevan

.

THE FIX: If there is a timezone issue, ensure both your location and contact's timezone are correctly set. If you need to be able to book based on timezone in conversation, follow the article HERE. If the availability shown isn't correct, check your GoHighLevel calendar by clicking on your calendar link to confirm that the GoHighLevel Calendar Settings are configured to show the availability you expect. We pull availability based on your calendar settings.

To ensure the availability your bot is pulling matches the availability you’ve set, double-check your calendar settings for accuracy.

GoHighLevel ➡️ Settings ➡️ Calendars and Edit the calendar.

Here, you can ensure that your availability is correctly set for the calendar you want your bot to use for conversational booking.

Have Max Attempts for the Booking Objective Been Reached?

By reviewing the conversation in my AGENT AI Chat bot dashboard, I can see how many times each of my objectives has been attempted. In this case, my bot has attempted to schedule this appointment twice.

When I go to Modify Bot > Objectives and click on my booking objective, I can see that I have set Max Attempts to 2. My bot has tried twice to book, but since we didn't settle on a time, a booking error will occur. The bot will then reply with a message similar to the one below.

THE FIX: We generally recommend leaving Max Attempts off for booking objectives. However, if you want the bot to try to settle on availability a specific number of times, you should increase the Max Attempts setting. Keep in mind that every response the bot gives will count as an attempt. Even if the lead says something unrelated to booking, as long as it remains on the booking objective, it will still count as an attempt. It’s important to give the bot enough chances to work its conversational booking magic.