Conversation objectives are the goals you give your bot to complete. It may be at the bottom of the Bot Settings page, but it shouldn’t be at the bottom of your mind! If your goal for your bot is to qualify your leads, this should be where you spend a lot of your energy.

In this blog post, we'll delve into the heart of AGENT AI Chat Bot's power: the objective-based builder. This system allows you to structure your bot's conversation flow in a logical and efficient manner.

Understanding Objectives

Two Main Categories:

1. Gather Info: These objectives are designed to collect information from the user. This is the most common type, as you'll typically be asking questions and seeking feedback.

2. Give Info: These objectives are used to provide information to the user, such as links, pricing details, or scheduling options.

Prioritising Objectives

Priority Columns: You can organize objectives into up to seven priority columns.

Order of Execution: AGENT AI Chat Bot will only proceed to the next priority column after all objectives in the current priority have been successfully completed.

Dynamic Ordering: The bot will dynamically adjust the order within a priority based on the natural flow of the conversation.

Key Considerations

Objective Titles: Use clear and descriptive titles for each objective. These titles will be displayed in various places within the bot's interface.

Short Descriptions: Provide concise and informative descriptions for each objective. These descriptions act as prompts for the bot's internal logic.

Autofill Updates: Utilise autofill updates to automatically populate relevant contact fields in your CRM (like GoHighLevel) with the gathered information.

Best Practices

Start with a Conversation: Instead of immediately requesting information like name and email, begin with engaging questions to build rapport.

Skip Unnecessary Objectives: Use the "Skip the objective field if it's already filled out" option to bypass objectives for information that is already available (e.g., if the user has already provided their name and email through a form).

Save Frequently: Remember to save your progress frequently to avoid losing any changes.

The objective-based builder is a powerful tool that allows you to create highly effective and engaging conversations with your leads. By carefully structuring your objectives and utilizing the features described in this post, you can maximize the efficiency and effectiveness of your AGENT AI Chat Bot.